Warranty and Complaints
What to do if a product is not in order.
Warranty
We care about our products and naturally do our best to deliver them to you in top condition. Still, it sometimes happens that an order gets damaged during transport or that something else occurs entitling you to a warranty claim. By law, you are required to report the defect to us within two months of discovering it. If the defect falls under the warranty, we will arrange for repair or replacement free of charge.
Complaints
It can always happen that something doesn't go entirely as planned. We advise you to first submit your complaint to us by emailing info@schreuder-e-commerce.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/consument/geschil/. As of 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union's platform.